From zzzzzzzzz to self-service
The app has been a small revolution in the insurance industry, turning a tedious customer journey into a speedy boarding experience for users who just want their money back. Now.

500.000 users can now forget their car keys
The app is a handy help for customers who need to file a claim when something has happened to their car. Instead of spending time filling out paper forms and speaking with agents on the phone, the app provides a seamless experience.

A digital eye-opener
Digitalizing isn’t only about moving existing processes from paper onto a screen. It’s about asking ‘why’? And so, auditing the claims management workflows, we found out that just as a lot of unnecessary questions could easily be avoided a lot of approvals could easily be automated. Boom.

Machine learning gave a world record
Our UX/UI and service design was integral towards building a platform able to automatically approve over 80 % of the claims using machine learning. This led to a world record for the fastest insurance claim with just 1.3 seconds processing time. The Gjensidige app is currently used by more than 500,000 customers.

“Nobody looks forward to getting in touch with their insurance company. Fair enough. But with the Gjensidige app, it has become so much easier to deal with bad luck that customers start to think differently about their insurance provider.”